Privacy Policy

Privacy Policy

Crown Customs Services Pty Ltd
ABN: 52 006 947 806
Effective Date: 24-09-2024

At Crown Customs Services Pty Ltd, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information that is necessary for us to provide our services. This information may include:

• Full name
• Contact details (email address, phone number, postal address)
• Payment details
• Business information
• Any other information relevant to your enquiry or the services we provide

We collect personal information directly from you when you interact with us via our website, email, or other communication channels.

2. Use of Personal Information

We use the personal information collected for purposes including, but not limited to:

• Providing customs services and fulfilling your requests
• Processing payments and transactions
• Responding to your enquiries
• Managing your account and customer service
• Complying with legal obligations
• Improving our website and services

3. Disclosure of Personal Information

Crown Customs Services Pty Ltd does not sell or trade your personal information. However, we may disclose your information to third parties in the following circumstances:

• To our service providers or partners who assist us in operating our business (e.g., payment processors, IT service providers)
• To comply with legal or regulatory obligations
• With your consent or at your direction

4. Security of Personal Information

We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement physical, electronic, and managerial procedures to safeguard and secure your personal information.

5. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you believe the information is inaccurate, out-of-date, or incomplete, you may request corrections. Please contact us at info@crowncustoms.com.au for assistance.

6. Cookies and Website Data

Our website, www.crowncustoms.com.au, may use cookies and similar technologies to enhance your browsing experience. Cookies allow us to recognize your browser and capture certain information, such as your IP address, to improve website functionality. You can adjust your browser settings to reject cookies, but this may limit your ability to use certain features of our website.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective upon posting to our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Crown Customs Services Pty Ltd
Email: info@crowncustoms.com.au